Privacy Statement

Effective Date: This Policy was last updated on May 1st, 2022.

We value the relationship we have with our policyholders and understand that you trust us with personal information about yourself, your belongings and your family.  This Privacy Statement is intended to assist you in understanding what information Midland Empire Insurance Agency (“we”) collects about you, how we use that information and the safeguards we have in place for this collected information.  We do not sell your personal information to anyone and do not share your customer information with others, except as permitted by law.

If you have further questions about this privacy statement after reviewing the below, please email us at

This Privacy Statement applies to our current and former customers who obtain our insurance products, as well as applicants, claimants and beneficiaries of those products.  Personal information means information that identifies you personally and does not include information that we can get from a public source.  Please read the following information to learn more about how we collect, share and protect your personal information.

Information We Collect

We collect personal information about you to complete transactions that you initiate to service and manage your account and inform you about our products and services.  We collect personal information about you from the following sources:

  • Information you provide on applications, other forms, or by phone.  This may include information such as your name, address, date of birth and social security number.
  • Information regarding transactions with us, such as your payment history, banking and credit account numbers, policy coverage, and claims history.
  • Information we receive from consumer reporting agencies and other outside sources, such as motor vehicle reports and credit history reports.

How We Use Your Personal Information

We do not share your personal information with anyone except as permitted by law.  We do not sell your personal information to third parties.  We do not give your personal information to third parties for any type for promotional or marketing purposes.

How We Safeguard Your Personal Information

We maintain physical, electronic and procedural safeguards to protect your personal information.  We limit access to your personal information to employees and others with a valid business need for the information.  We hold our employees responsible for upholding our privacy standards.

External Links

This site may contain links to other sites not affiliated with Midland Empire Insurance Agency. Midland Empire Insurance Agency shall not be responsible for the privacy practices or the content of such non-affiliated linked websites.

Accessing and Correcting Your Personal Information

To review information we have about you, send a written request describing the kind of information you want to review.  Within 30 business days of receiving such request, we will provide a description of the requested personal information available and how you may request corrections.  We will identify the companies that have provided consumer report information about you and name anyone we show as having received the information within two years prior to your request.

You may review the requested personal information at our offices or receive a copy of it for a reasonable fee.  We will only provide personal information that we control and can reasonably retrieve, except information pertaining to insurance claims and legal actions.

To correct information about you, send a written request explaining your desired correction.  Within 30 business days of receiving such request, we will either make the requested correction or respond to you why we will not be able to do so.  We cannot correct information we receive from consumer report agencies, such as your credit report.  To do this, you must contact the consumer reporting agency that provided it.

If we make your requested correction, you will be notified in writing.  If required by law, we will also notify others who may have given it to or received it from us.  If we do not make the requested correction, you may file with us a concise written statement about your disagreement, including the information you think is correct.  Your statement will them become part of your file.

For your protection, all requests must be in writing, and must include your full name, address, policy number (if applicable), social security number, driver’s license number, and be signed and notarized and sent to:

Midland Empire Insurance Agency
527 Main St.
Klamath Falls, OR 97601

Updates and Feedback to This Privacy Statement

If we need to amend this Privacy Statement in the future, we will note the date of revision at the top of the statement.  If we make any substantial changes in the way we use your personal information, we will notify you and provide additional instructions as necessary.

  • This is not a request for information or validation from you.  Because we do not share your personal information outside of our Companies except to administer, enforce or service your policy, as noted above, it is not necessary for you to “opt out” or notify us, unless there is action needed.

Thank you for choosing Midland Empire Insurance Agency for your insurance needs.  If you should ever decide to end your relationship with us, we will continue to treat your information pursuant to the policies and practices outlined in our Privacy Statement.